Refund and Returns Policy
Effective Date: December 3, 2024
At Frostnarittech, we are committed to ensuring your satisfaction with our products and services. If for any reason you are not fully satisfied with your purchase, we offer a clear and fair Refund and Returns Policy to assist you. Please review the following terms carefully.
1. Return Eligibility
We accept returns and exchanges under the following conditions:
- Timeframe: You have 30 days from the date of receiving your order to request a return or exchange.
- Condition of Items: Products must be returned in their original, unused, and unaltered condition, including all original packaging, tags, and labels. Items that show signs of wear, use, or damage will not be accepted for return.
- Non-Returnable Items: Certain products, such as custom orders, clearance items, or digital products, may not be eligible for return. Please refer to the product description for any specific return exclusions.
2. How to Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Contact our customer service team at (646) 336-7281 or via email at contact@frostnarittech.com within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return or exchange.
- Return Instructions: Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. We may also provide a return shipping label, depending on the circumstances.
- Ship the Item: Once you receive the RMA, securely pack the item in its original packaging and return it to the address provided by our customer service team.
3. Refund Process
Once we receive your returned item and confirm that it meets our return criteria, we will process your refund. Please note:
- Refund Method: Refunds will be issued to the original payment method used during the purchase. If you paid via credit/debit card, your refund will be credited to your account. If you paid via PayPal, the refund will be issued to your PayPal account.
- Processing Time: Once the return is processed, refunds typically take 5-10 business days to appear on your account, depending on your bank or payment provider.
4. Exchange Policy
If you wish to exchange an item for a different size, color, or product, we will do our best to accommodate your request. Exchanges are subject to product availability and pricing at the time of the exchange. If an exchange is not possible, a refund will be processed instead.
5. Shipping Costs
- Return Shipping: In the event of a return due to a defect or error on our part, Frostnarittech will cover the return shipping costs. If you are returning the item for personal reasons (e.g., change of mind), you will be responsible for the return shipping fees.
- Original Shipping Fees: Original shipping charges are non-refundable, except in cases where the return is due to a mistake on our part (e.g., wrong item, defective product).
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at (646) 336-7281 or contact@frostnarittech.com. We will assist you in resolving the issue by offering a replacement, exchange, or refund, depending on the situation. Please provide photos of the damaged product to help us process your claim faster.
7. Contact Us
If you have any questions or need assistance with a return or refund, please reach out to our customer service team:
Phone: (646) 336-7281
Email: contact@frostnarittech.com
We are here to help ensure your shopping experience with Frostnarittech is as smooth and satisfying as possible.